We were without phones or InterNet from 11:58 PM until 3:18 AM last night.
As all of the images and media files are stored and served from my computer at work, anyone visiting this Blog didn't see anything but text. Sorry for the inconvenience.
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Saturday, September 17, 2005
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4 comments:
Email sent to Nuvox Rep:
Matt,
Thanks for providing a detailed billing statement. Nuvox did not send one with our bill. We were only sent the total amount owed. You have been pleasant to work with, however, I think you should know the extent of our dissatisfaction with Nuvox. The problems we have had to date are:
1. Our initial installation was 3 weeks late and poorly coordinated.
2. Starting 2-13 we noticed a sharp downturn in faxes received. We reported the problem on the morning of 2-16. The problem was not entirely resolved until 2-20, although on 2-17 we were told the problem was fixed.
3. The bill sent us only showed the total amount due without any detail.
It is difficult to express how much we regret signing a contract with Nuvox. However, we have not been at all reluctant to share our Nuvox experience with our many customers and vendors that unsuccessfully attempted to send us faxes.
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